System Policies

Last modified: October 02, 2023

SIDE HUSTLE INDUSTRIES (PTY)LTD FEELS OBLIGED TO PROVIDE GOOD SERVICE TO ALL CLIENTS.

Therefore we have defined some guidelines which protect you as the client and prohibit the misuse of our servers. In addition, we point out that our general Terms & Conditions are a part of every contract. If our general Terms & Conditions and/or the below mentioned guidelines are contravened, Side Hustle Industries has the right to suspend access to all of our products.

SHARED SERVER SERVICE AGREEMENT (WEB HOSTING ACCOUNTS)

  1. CONTACT PERSON, CLIENT SUPPORT:

    All account types include free written support during the specified support hours. If included in the offer, free telephone support is also provided. Written support requests from clients are made via the portal administration interface. For this, clients need to use their client access to https://portal.sidehustlewebsitehosting.com/ (Login: Customer Number, Password: Customer Password).

    In general, client support orders are included in the all-inclusive price of the product. Special support requests, not included in Side Hustle Industries services, are only handled in exceptional cases. If more than 15 minutes' working time is required for resolving such issues, Side Hustle Industries, after consultation with the client, charge a fee of $20 (excl. VAT) for each quarter hour commenced.

  2. MONITORING SERVICES:
    • Web Server (HTTP)
    • Mail System (SMTP, POP3, IMAP, Spam filter, Virus scanner, Mail dispatch quantity)
    • Server Services (FTP, SSH, NTP)
    • Databases (MySQL, PostgreSQL)
    • Server Load
    • Hard Drives (S.M.A.R.T., Disk Space Usage)
  3. SYSTEM FAILURE AND MAINTENANCE WORK:

    As a general rule, details of system failure are published and planned maintenance work announced in advance on System Announcements.

  4. MASS EMAILS:

    The limit of 100 emails sent per hour must not be exceeded. The dispatch of mass emails/newsletters via email accounts of the web hosting account or via the website of the web hosting account is not permitted. The dispatch of unsolicited advertising is forbidden. Side Hustle Industries are entitled to block client accounts which do not comply immediately.

  5. CONTENT AND DATA OF CREATED ACCOUNTS:

    Changes made by the support team, such as the deleting, relocation and overriding of content and sensitive information, which has been deployed and/or received by the client, can only be carried out, if the requests are verified by the portal administration interface or in writing as a fax containing the company stamp and a handwritten signature. The support team are not required to undertake work which can be performed by clients and which it is possible for clients to do themselves.

  6. CHANGES TO CONFIGURATION FILES:

    Generally, with the exception of the points listed below, individual customization to configuration files is not possible on web hosting accounts. This applies to system settings and the services provided. The following settings are alterable:

    • PHP

      Selected PHP settings can be changed via the Side Hustle Website Hosting administration interface. Many further settings can be changed directly via .htaccess file. Settings which exceed the available values and set limits are not alterable. Additional PHP modules other than those offered are not installed. Individual PHP solutions e.g. PHP binaries, are not supported. For an overview of PHP configuration please see http://testen.de/. The following PHP modules are additionally available and can be enabled via the konsoleH administration interface: APCu, ImageMagick, Ioncube Loader, Source Guardian, Zend Guard, OPcache, XDebug, MongoDB, GeoIP.

    • IMAP

      The number of parallel IMAP connections per IP address is limited for reasons of server stability. It is possible to have this number increased on request at our discretion.

    • SMTP

      The settings which are offered such as 'Forwards', 'Autoresponder', 'Spam filter', 'SMS Notification', 'Black- and Whitelist' etc. can be changed by the client. Other individual settings and the configuration of the mail system cannot be created. SPF records can be set by the client via DNS administration in the Side Hustle Website Hosting administration interface.

    • MySQL

      Individual changes to the MySQL configuration are not possible for web hosting accounts. For each database created by the client, three data bank users are set up with exclusive access to this database. For reasons of security, no global database user or users who have access to several databases is set up.

    • DNS

      Each account and each domain receives a DNS zone file which can be administered via the portal administration interface. The use of our DNS servers is optional.

  7. PROCESS MONITORING:

    To safeguard the security and stability of the server, a process monitoring system is in place which stops processes with excessive running times and/or RAM exploitation.

  8. INSTALLATION OF ADDITIONAL SOFTWARE:

    The installation of additional software or libraries is not carried out by the support team. On request, a compiler can be made available for account types supported with SSH with which the client can compile the necessary software packages. This is the sole responsibility of the client. There is no right to claim support services in this context.

    The operation of additional software requiring root privileges for installation or operation is not possible.

  9. EMAIL SERVICE SPAM AND VIRUS PROTECTION:

    Each email account has a server-side spam filter which can optionally be deactivated for presorting suspicious emails into a designated folder. This folder is accessed via IMAP and Webmail. Emails which have been identified as spam are automatically deleted after a predefined time period. The filter strength can be adjusted by the client. In addition, Side Hustle Industries (PTY)LTD operates a blacklist which temporarily or permanently blocks IP addresses that send spam emails. The blocking of single IP addresses can be deactivated manually by the client. Furthermore, Side Hustle Industries (PTY)LTD uses a virus filter for emails. Incoming emails containing viruses are not accepted for security reasons. The sender of the email is notified. The dispatch of emails containing viruses is prohibited.

  10. PROHIBITED ACTIONS:

    In order for us to operate a high-performing and reliable network for our customers, the operation of applications for mining crypto currencies is prohibited.